MHOOM | FASHION - HAIR - LIFESTYLE | WEBSHOP | customerservice

MHOOM customerservice MHOOM is a clothingboutique and hairdresser in the center of Amsterdam, in the hair salon we use the fine products of Umaï, Rodolphe & Co, Hairstory New Wash, but MHOOM is also a clothing boutique with only ethical fashion and lifestyle items from Hannes Roether, About Companions, Les Racines Du Ciel, Inti Knitwear and Alchemist, fair trade, slow fashion, fair fashion, true fashion, ecofashion, ecologically responsible, environmentally friendly, PETA, Colette de Groot, Sanne Spaargaren, Met Het Oog Op Morgen
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webshop

CUSTOMERSERVICE

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Our webshop and environmental friendliness


Being environmentally friendly is very important to us, which is why we try to send our parcels as carefully and environmentally friendly as possible.
All our packaging material (the box, the wrapping paper) is reused and we select the smallest possible box to take up as little space as possible during transport.

Shipping within the Netherlands


The shipment of packages is provided by DPD.
When the package has been sent, you will receive a track and trace code with which you can monitor the delivery.

The shipping costs for within the Netherlands are € 6,95.

MHOOM also ships to Belgium, Germany and France


The shipping costs to Belgium are € 13,50, to Germany € 16,50 and to France € 16,50.

Ordered today before 2:00 PM? Shipped same day!


If you place your order with MHOOM before 2:00 PM (before 12:00 PM on Saturday), we will do our best to have the package shipped the same day (provided stock is sufficient).
Please note that if the store is very busy, your package may not be sent until the next workday.
Orders placed on days when we are closed will be processed on the next day we are open again.

Join our loyalty program for a discount on your online and offline purchases


We are very pleased to have you as a loyal customer and would like to reward you for that!
Be part of our loyalty program and get rewarded for your loyalty.
Start saving today and discover the benefits that await you!
Curious about how to earn and use points at MHOOM?
All you need is an account on our webshop.

Online purchases:
  • Make sure you are logged in with your account when making a purchase on our webshop.
Offline purchases:
  • When buying from our store, simply provide us with your account email address.
How it works:
  • Receive 1 point for every €30 of the total amount (excluding shipping costs).
  • Each point equals one euro.
  • With 10 points or more, you can use them on a purchase of €30 or more.
Start saving today and enjoy the benefits of our points system!

Don't have an account in our webshop yet?
Create it today, in one of the following ways:
1) during the checkout of an order, choose "Create an account so that I can save for a discount", you enter a password, and now you can log in with the same data the next time
2) you choose "my account" in the menu, which can be found under "webshop" and create your account there
3) ask us in the store ;)


Earned points remain valid for one year. When you log in to your account you will see how much you have left and how long they are still valid!
(look for all fine print in the terms and conditions on our website, in Dutch)

Payment options


You can pay in the following ways in the MHOOM webshop.
  1. iDeal
    With iDeal you can pay easily and quickly in your own trusted internet payment environment from your bank.
    If you have access to internet banking at one of the participating banks, you can use iDeal.
    Payment with iDeal is free at MHOOM.
  2. Credit card (mastercard, visa or american express)
    A surcharge is applied for this payment method.
  3. BanContact
    Payment with BanContact is free at MHOOM.
  4. Sofort
    A surcharge is applied for this payment method.
  5. PayPal
    A surcharge is applied for this payment method.
  6. Banktransfer (in advance)
    You transfer the total amount to our bank account, stating the order number.
    The amount due must be credited to our bank account within 2 days.
    If no transfer has been made within this period, the order will be automatically canceled.
    Payment via bank transfer is free at MHOOM.
    Please note when paying from non-IBAN account numbers: we do not accept commission costs (so please contact us first)

Returns (right of withdrawal / trial period)


Both online and offline, MHOOM offers you a trial period of 14 days.
You can return the item within this period. If desired, this can be done by post - please pack it well - you only pay the costs of the return shipment.
We trust that you have handled the item with care. Any damage to the item will be deducted from the purchase amount; it will be refunded to your account within 14 days.
Items purchased in our sale (in-store only) cannot be exchanged or returned.

If there is something wrong with the item you have purchased, let us know as soon as possible (but in any case within 14 days). Then you can return it free of charge.
If possible, you will receive a replacement item; otherwise the purchase amount will be refunded to your account.
Damage caused by careless handling, or not washing or ironing according to the washing instructions, is not seen as a defect or defect.
Exchange or return only with proof of purchase.

Are you looking for our numbers?


Bankaccount:
IBAN: NL68 TRIO 0786 9260 58
BIC: TRIONL2U
attn. MHOOM, Amsterdam

Chamber of Commerce number: 30253639
VAT number: NL821570985B01 Bankaccount:
IBAN: NL68 TRIO 0786 9260 58
BIC: TRIONL2U
attn. MHOOM, Amsterdam

Chamber of Commerce number: 30253639
VAT number: NL821570985B01
MHOOM | FASHION - HAIR - LIFESTYLE | WEBSHOP | customerservice

MHOOM customerservice MHOOM is a clothingboutique and hairdresser in the center of Amsterdam, in the hair salon we use the fine products of Umaï, Rodolphe & Co, Hairstory New Wash, but MHOOM is also a clothing boutique with only ethical fashion and lifestyle items from Hannes Roether, About Companions, Les Racines Du Ciel, Inti Knitwear and Alchemist, fair trade, slow fashion, fair fashion, true fashion, ecofashion, ecologically responsible, environmentally friendly, PETA, Colette de Groot, Sanne Spaargaren, Met Het Oog Op Morgen